This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

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Critical Event Support

EAP is available to you and those you care about. If you or someone you are concerned about have been impacted by a critical event, call your EAP.

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Local Resources

Self-help Resources

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We’ve detected some calamities in your locality. Get support immediately in emergencies highlighted below.

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  • External guide

    NOAA – National Hurricane Center

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  • External guide

    U.S. Geological Survey's Flood Information

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    National Interagency Fire Center

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Resources for Administrators, Managers and Supervisors

Benefit Administrators: Your EAP benefit may cover Critical Incident Response (CIR) services where a certified counselor can be deployed to your worksite for staff support. Contact your EAP Account Manager for additional information, or call your EAP phone number for scheduling support.

  • Supervisors Can Help Ease Employees' Grief

  • Business Emergency Planning: Preparing to Keep the Workplace Running

  • Business Emergency Planning: Preparing for the Wellbeing of Your Staff

  • Emergency Management Guide for Business and Industry: Hurricanes, Tornadoes, Storms and Technological Emergencies

  • Guidelines for Student or Staff Sudden Death: Immediate Aftermath

  • Guidelines for Student or Staff Sudden Death: Policies and Procedures

  • Guidelines for Student or Staff Sudden Death: Prevention Strategies

  • Coping with the Death of a Student or Staff Member: Effective Bereavement Support

  • Coping with the Death of a Student or Staff Member: Information Sharing

  • Coping with the Death of a Student or Staff Member: Releasing Student Information

  • Coping with the Death of a Student or Staff Member: Strategies for Recovery