This is your Member Reference Number (MRN). You’ll need to provide this when you make an appointment with an EAP counselor or contact your EAP by phone.

Carelon provides automatic translation into multiple languages, courtesy of Google Translate. This tool is provided for your convenience only. The English language version is considered the most accurate, and in the event of a discrepancy between the translations, the English version will prevail. This translation tool is not controlled by Carelon, and the Carelon Privacy Statement will not apply. Please read Google's privacy statement. If you want Google to translate the Carelon website, select a language.

Student Loan Repayment

Before repayment begins, develop a plan that puts you on track to pay back your loan on time and in full. Understanding the details of repayment on your federal student loan(s) can save you time and money. Find out

  • What repayment plan options are available
  • When you must begin making payments
  • How to make your payment
  • How to pay off your loan faster
  • What to do if you have trouble making payments

I need more information about my loan servicer.

Find out who services your federal student loan(s): Link opens in a new windowhttps://studentaid.gov/manage-loans/repayment/servicers.

Try this resource. Federal Student Loans: Repaying Your Loans—Provides information about federal student loan repayment plan options, finding loan history and loan servicers, and making payments (PDF): Link opens in a new windowhttps://studentaid.gov/sites/default/files/repaying-your-loans.pdf.

I need more information about the types of repayment plans available.

Learn more about repayment plans here: Link opens in a new windowhttps://studentaid.gov/manage-loans/repayment/plans.

Remember: Your federal student loans can't be canceled or forgiven because you didn't get the education or job you expected, or you didn't complete your education (unless you couldn't complete your education because your school closed).

Should I refinance to my federal student loans into a private loan?

As a federal student loan borrower, you have certain rights that are not typically available with private loans. While refinancing your federal student loans into a private student loan can sometimes lower your interest rate, your private student loan will not necessarily have the same terms and conditions as your federal student loan.

You should carefully review the terms of a private student loan before you give up the benefits available on federal student loans. The following are some examples of benefits that you may lose if you refinance your federal student loan into a private student loan:

  • Access to temporary loan payment relief through approved periods (deferment or forbearance) when you do not have to make payments because of financial hardship, continuing your education, or military service
  • No interest accumulation on subsidized student loans during periods when payments are deferred
  • Access to repayment plans based on your income that provide loan forgiveness once you have been in repayment for 20 or 25 years
  • Access to various forms of loan forgiveness and discharge, such as Public Service Loan Forgiveness (PSLF), teacher loan forgiveness, total and permanent disability discharge, and borrower defense to repayment discharge

When You Must Begin Payments

Once you graduate, drop below half-time enrollment, or leave school, your federal student loan goes into repayment. However, if you have a Direct Subsidized, Direct Unsubsidized, or Federal Family Education Loan (FFEL), you have a six-month grace period before you are required to start making regular payments. You'll have a nine-month grace period if you've got a Perkins Loan. (Got a Parent Loan for Undergraduate Students [PLUS] loan? You'll go into repayment as soon as the loan is fully disbursed—which means once it's paid out. But if you're a graduate and professional student PLUS borrower, you will be placed on an automatic deferment while in school and for six months after graduating, leaving school, or dropping below half-time enrollment.)

Note: When your loan enters repayment, your servicer will automatically place you on the standard repayment plan. You can request a different repayment plan at any time.

You can make prepayments on your loan while you are in school or during your grace period. Be aware, however, that any prepayment you make will not count as a qualifying payment in any loan forgiveness programs.

Your loan servicer will provide you with a loan-repayment schedule that states when your first payment is due, the number and frequency of payments, and the amount of each payment. Your billing statement will tell you how much to pay. Your monthly payment amount depends on your repayment plan. If you signed up for electronic communication, pay attention to your email. Most loan servicers send an email when your billing statement is ready for you to access online.

The Grace Period

For most federal student loan types, after you graduate, leave school, or drop below half-time enrollment, you have a six-month grace period (sometimes nine months for Perkins Loans) before you must begin making payments. This grace period gives you time to get financially settled and to select your repayment plan. Not all federal student loans have a grace period. Note that for most loans, interest accrues during your grace period. You can choose to pay the interest that accrues during your grace period. This prevents that interest from being added to the principal balance (also known as interest capitalization).

Loans and Their Grace Periods

Review this list to find out whether your loan has a grace period:

  • Direct Subsidized Loans and Direct Unsubsidized Loans have a six-month grace period before payments are due.
  • PLUS loans do not have a grace period; but if you received a PLUS loan as a graduate or professional student, you'll automatically get a six-month deferment after you graduate, leave school, or drop below half-time enrollment. No payments are required during this six-month deferment period. If you're a parent borrower who took out a PLUS loan to pay for your child's education, you can request a six-month deferment after your child graduates, leaves school, or drops below half-time enrollment. Contact your loan servicer for more information.
  • If you received a Federal Perkins Loan, check with the school where you received your loan.

Circumstances That May Affect Your Grace Period

Certain situations that may affect your grace period include the following:

  • Active-duty military—If you are called to active military duty for more than 30 days before the end of your grace period, you will receive the full six-month grace period when you return from active duty.
  • Returning to school before the end of your loan's grace period—If you reenroll in school at least half-time before the end of your grace period, you will receive the full six-month grace period when you stop attending school or drop below half-time enrollment.
  • Loan consolidation—If you consolidate your loans during your grace period, you give up the remainder of your grace period and begin repayment after your Direct Consolidation Loan is processed (unless you request to have the processing of your consolidation loan delayed until closer to the end of your grace period).

Making Payments

The U.S. Department of Education (ED) uses several loan servicers to handle the billing and other services on loans for the William D. Ford Federal Direct Loan (Direct Loan) Program and for loans that were made under the FFEL Program and that the ED later purchased. Your loan servicer will set you up under the standard repayment plan unless you tell your loan servicer you want a different repayment plan.

Where to Send Your Student Loan Payments
Type of LoanSend Payments toWhen to Send Payments
Direct Loans and FFEL loans owned by the ED Your loan servicer Check with your loan servicer. Look these up here: Link opens in a new windowhttps://studentaid.gov/manage-loans/repayment/servicers#your-servicer.
FFEL loans not owned by the ED The bank, credit union, or other lending institution that made the loan (also known as the lender) Check with your lender.
Federal Perkins Loans Your school or the billing agency your school designates Check with your school.

If you schedule an automatic monthly electronic debit of your loan payment from your checking or savings account, you receive a 0.25 percent interest rate deduction on Direct Loans. Contact your loan servicer for more information. To make a payment by postal mail, contact your loan servicer for the mailing address.

To discuss repayment plan options or change your repayment plan, contact your loan servicer. First, though, you can use the ED's Loan Simulator to get an early look at which plans you may be eligible for and see estimates for how much you would pay monthly and overall: Link opens in a new windowhttps://studentaid.gov/loan-simulator.

I want to get ahead by paying extra each month.

You can make payments before they are due or pay more than the amount due each month. Paying a little extra each month can reduce the interest you pay and reduce the total cost of your loan over time. Contact your loan servicer to discuss these options.

I'm having trouble making my loan payment.

Contact your loan servicer as soon as possible. You may be able to change your repayment plan to one that lowers your monthly payment and, in some cases, may be based on your income. You can also ask your loan servicer about your options for a deferment, forbearance, or loan consolidation.

I've missed one or more loan payments.

Stay in touch with your loan servicer—especially if you are struggling to make payments on your loans. Your loan servicer will explain your repayment options, such as applying for an income-driven repayment (IDR) plan (where your monthly payments are an affordable amount based on your income), or a forbearance (temporary suspension or reduction of payments) or deferment (temporary postponement), to help you stay on track or get back on track when you fall behind.

One thing you definitely want to avoid is going into default! This occurs when you are at least nine months past due on your student loan. The consequences of default include damage to your credit rating and future borrowing ability. They may also include garnishment of your wages and withholding of your tax refunds. If you can't make payments, contact your loan servicer to find out your options.

Having Your Student Loan Forgiven

You are generally required to repay your student loan, but in certain situations, your loan may be forgiven, canceled, or discharged.

U.S. Department of Education (ED), Office for Federal Student Aid (FSA). (n.d.). Student loan repayment. Retrieved January 21, 2021, from https://studentaid.ed.gov

More about this Topics

  • Student Loan Forgiveness

  • Federal Student Loan Repayment Plans

  • Public Service Loan Forgiveness (PSLF) Program (Part 1)

  • Need Cash Fast? Ask Your Bank

  • Consolidating Your Federal Student Loans

Other Topics

    • Predatory Lending
    • Loans
    • Learn To Pay Less for Loans
    • Payday Loans
    • Public Service Loan Forgiveness (PSLF) Program (Part 2)